Ofgem tells suppliers to suspend forced installation of prepayment meters, Sky News understands – By Paul Kelso (Sky News) / Feb 2, 2023
The move comes as an investigation revealed debt collectors working for British Gas forced their way into the homes of vulnerable customers.
The energy regulator Ofgem has asked suppliers to suspend the forced installation of prepayment meters and review their processes for dealing with customers who have fallen into arrears.
Sky News understands the regulator made the request on Thursday after it was revealed that debt collectors working for British Gas had forced their way into the homes of vulnerable customers.
Industry sources said Ofgem had asked all suppliers to cease applications for court warrants that allow them to enter the homes of customers who have not responded to attempts to deal with arrears.
