Ford: 54% of technicians must complete training by April 1 or claims will be rejected – By Phoebe Wall Howard (Detroit Free Press) / March 2, 2024
Ford Motor Co. is requiring its dealerships to complete training of shop technicians by April 1, including a newly required course on supplemental restraints that includes air bags, or risk not getting paid by the automaker for certain repairs.
In a letter emailed Friday by Ford regional zone service managers, dealers were reminded of the deadline and told that only 46% of Ford repair technicians have completed all the training required to perform “field service actions.”
“The proper completion of FSA repairs can impact the safety and satisfaction of Ford and Lincoln customers,” the letter to dealers states. “To help ensure that FSA repairs are being completed correctly, any technician completing an FSA repair is required to be certified …”
