If You Paid for TurboTax’s ‘Free’ Tax-Filing Service, You May Be Due Money Back – By Dan Avery (CNET) / May 7, 2022
After being accused of misleading customers, Intuit has agreed to a $141 million settlement. See if you qualify.
This story is part of Taxes 2022, CNET’s coverage of the best tax software and everything else you need to get your return filed quickly, accurately and on-time.
After the Federal Trade Commission filed suit alleging millions of TurboTax customers were deceived into paying for tax-prep services that should’ve been free, Intuit has agreed to pay out $141 million in compensation.
The FTC alleges that, in 2020 alone, two-thirds of eligible filers couldn’t use TurboTax Free Edition, including gig workers and people who earned farm income. Investigators said Intuit also engaged in deceptive marketing and trade practices, including intentionally blocking its IRS Free File landing page from search engine results.
The company also lured people in with ads that touted its free edition, “only to deceive them into paying,” according to New York Attorney General Letitia James, who brokered the multistate settlement.
