Forget 9 to 5. These experts say the time has come for the results-only work environment – By Brandie Weikle (CBC Radio) / December 20, 2021
Pandemic has made world more ready for unique HR approach, experts say, where employees have more autonomy
A management strategy known as the results-only work environment (ROWE) has seen a surge in interest during the pandemic, says one of the architects of the system.
“I think based on the pandemic … companies are more ready now to look at something bold, look at something progressive,” said Jody Thompson, who first developed the concept in 2004 with co-founder Cali Ressler when they both worked for electronics giant Best Buy.
In a results-only work environment, employees have complete control over when, where and how they work. Instead of being tied to a particular location or set of working hours, staff are held accountable for the outcome of their efforts, whether that means meeting a sales target, customer-satisfaction rating or productivity goal.
While a ROWE doesn’t necessarily mean employees will opt to work from home — that wouldn’t suit every job, task or personal preference — in many cases, it does involve some degree of freedom about location.
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