Some Retailers Might Refund Customers, Allow Them to Keep Unwanted Gifts – By Solange Reyner (Newsmax) / December 30, 2021
With the cost of online returns soaring, some retail giants might allow customers to keep unwanted gifts and issue refunds anyway, according to Axios.
Amazon and Walmart, specifically, have started to refund the purchase price of select products while allowing customers to keep items due to supply chain issues and labor shortages.
According to returns processor Optoro, returning a $50 item costs an average of $33, up 59% from 2020 when it was $13.53 to do so.
About 3 in 10 online purchases get returned, according to CBRE Supply Chain.
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