US Consumers Appear to Be Angrier Than Ever – By John Johnson (Newser) / Mar 13, 2023
National survey finds dissatisfaction (and retaliation) on the rise
If you’ve found yourself angry at a company or a customer service rep for one reason or another recently, a new national survey suggests you are very much not alone. In fact, the number of people reporting a problem with a product or service is at all-time highs in the National Customer Rage Survey, reports the Wall Street Journal. Some of the key stats:
- 74% of Americans say they had some kind of problem with a company in the past year, up from 66% in 2020, 56% in 2017, and 32% in 1976.
- 43% raised their voice to a company rep in the past year, up from 35% the last time the question was asked in 2017.
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