‘Utter chaos’: Passengers complain of delays after airport e-gates stop working nationwide – By Sky News Staff (Sky News) / May 27, 2023
A nationwide problem with e-gates is causing long delays at airports as all travellers have to be processed through staffed passport desks instead of automatic gates.
There are long queues and “scenes of utter chaos” at the UK border due to a nationwide problem with e-gates at ports and airports.
The technical problem caused electronic gates to stop working late on Friday, meaning all passengers have to be processed through staffed airport desks.
It comes as traffic builds on motorways and queues grow at Dover due to the bank holiday getaway.
Heathrow Airport said it was aware of the problem affecting its passengers.
