Fed up with federal agency delays, air passengers turn to courts for compensation instead – By Darren Major (CBC News) / Dec 29, 2022
Canadian Transportation Agency grappling with backlog of over 30,000 complaints against airlines
Many Canadians whose travel plans were derailed by flight delays or cancellations are turning to the courts rather than waiting for their complaints to be processed by the agency responsible for enforcing compensation rules.
The Canadian Transportation Agency (CTA) — a quasi-judicial tribunal and regulator tasked with settling disputes between airlines and customers — has been dealing with a backlog of air passenger complaints since new regulations came into place in 2019.
Those regulations require an airline to compensate passengers when a flight is delayed or cancelled for a reason that is within the airline’s control.
That backlog spiked after a hectic summer travel season driven in part by a rise in air travel following the pandemic slump.
CONTINUE > https://www.cbc.ca/news/politics/canadian-transportation-agency-backlog-complaints-court-1.6686052
